What should I do first in a plumbing emergency?

Shut off the main water valve — usually in the basement where the line enters the house — to stop active water flow. If sewage is coming up through drains, keep people and pets away from the water and don't run any fixtures. Then call us at (585) 262-4328.

How quickly can you get here?

When you call, we'll give you an honest arrival window based on where you are in Monroe County and what our schedule looks like. We won't promise a time we can't keep.

Will my insurance cover the damage?

Often the resulting damage is covered while the repair itself may not be. We document what we find and what we repaired so you have clear records if you file a claim.

Emergency Plumber Rochester NY | Heating & Plumbing

The details, in plain language

A plumbing emergency is any problem actively damaging your home — water coming through a ceiling, a sewer line backing up into a basement drain, a burst pipe spraying inside a wall cavity. In those moments, what matters most is stopping the damage, then fixing the cause properly rather than patching it.

When you call, tell us exactly what you're seeing. We'll walk you through shutting off the right valve if needed, give you an honest arrival window, and arrive with the equipment to stop the leak and start the repair.

What we handle

Burst and frozen pipe repair
Rapid isolation and permanent repair of ruptured supply lines.
Major leak repair
Active leaks at fixtures, supply lines, and water heaters.
Sewer backup response
Clearing backed-up mains and restoring safe drainage.
No-water diagnosis
Tracing lost water pressure to its source and restoring supply.
Water heater failures
Addressing tanks that are leaking or have dropped out entirely.